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Whether you have questions about a pergola, patio set, or your recent order, our team is ready to help.
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Frequently Asked Questions
How long does shipping take?
Orders ship within 1 to 3 business days, with transit times of 5 to 8 business days within the Continental U.S. (excludes AK/HI). Larger items like pergolas and outdoor kitchens may include additional delivery coordination details sent via email.
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your shipment from our warehouse to your patio or deck.
What is your return policy?
We offer a 30-day return window on most items in their original, unused condition and packaging. Please contact our team to initiate a return and receive detailed instructions for your specific item.
Can I exchange an item for a different style or color?
Yes, we are happy to assist with exchanges within 30 days of delivery. Reach out to us with your order number and the item you would like instead, and we will walk you through the process.
What materials are your pergolas and furniture made from?
Our outdoor collections are crafted from weather-resistant materials designed for long-term use, including powder-coated aluminum, all-weather wicker, and treated hardwoods. Specific material details are listed on each product page.
Do your fire pit tables require assembly?
Most of our fire pit tables arrive with straightforward assembly required. Each unit includes step-by-step instructions, and our support team is available by phone or email if you need guidance during setup.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Owned and Operated by Luxscape Outdoor Living
Every pergola, patio set, outdoor kitchen, and fire pit table is selected with care by our dedicated team.
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We offer free shipping on most orders within the Continental U.S., with no order minimum required.
